Refund Policy
At Reach2Globe, we are committed to ensuring customer satisfaction with our e-commerce, digital marketing, and software development services.
- Eligibility for Refunds and Time Frame
1.1. Refunds are applicable only if there the services are not provided by Reach2Globe.
1.2. Requests for refunds must be made within 7 days of the purchase or the completion of the service.
1.3. The refund will be initiated within 48 hours from the time the refund is requested, and it will be credited to your original payment method within 7 working days.
- Conditions for Refund
2.1. Refunds will be considered if the service provided does not match the agreed-upon terms or if there are significant deficiencies in the deliverables.
2.2. Refunds are not applicable for any delays or issues caused by the client, including but not limited to lack of communication, delays in providing necessary information or materials, or changes in project scope.
- Refund Process
3.1. To initiate a refund, please contact our support team at reach@reach2globe.com with your order details and a detailed description of the issue.
3.2. Our team will review your request and, if necessary, may contact you for additional information or clarification.
3.3. Once your refund request is approved, the refund will be processed within 14 business days. The amount will be refunded to the original payment method used during the purchase.
- Exclusions
4.1. Refunds will not be issued for services that have been fully delivered and accepted by the client.
4.2. Refunds are not applicable for partial work or milestone-based payments where the milestone has been completed and approved by the client.
- Modification of Services
5.1. If you are not satisfied with the service, we encourage you to contact us to discuss any modifications or improvements that can be made before requesting a refund.
5.2. We strive to resolve any issues and ensure your satisfaction with our services.
- Contact Information
6.1. For any questions or concerns about our refund policy, please contact us at reach@reach2globe.com or +91 8587978034.
6.2. Our customer support team is available to assist you and address any issues you may have.
Thank you for choosing Reach2Globe. We value your business and are committed to providing high-quality services and support.